Return/Refund Policy

What is your return policy?

Our return policy is extended only when goods are returned in a resalable condition with price tags intact and a valid receipt.

On full-price merchandise:

Return can be done within 21 days of purchase. The return can be done online from home, or at the nearest offline store. The refund will be processed according to original mode of payment as per details given below.

  • – Card: Directly credited to the card used for purchase 
  • – Wallets : Directly credited into the source mobile wallet :- MPESA etc  (Only applicable for online returns)
  • – Gift Vouchers, Loyalty Points or if any other mode payment is used, refund will be offered as a credit in your account

Return on ‘Reduced Price’ merchandise: 

Return can be done within 7 days of purchase. The same procedure for return and refund is applicable. 

Exclusions from the return policy:

The following items are excluded from our return policy:

any products with a broken seal. Some of the items may have their own terms and conditions which will be product specific.

Items on final reduction, priced at  $ 50 or below, are non-returnable

Please note that merchandise can only be returned for refunds if they are unused and have all the price tags available.

How can I contact you?

By email :  frikadesigns@gmail.com

By telephone: +254 726085537 ; Open 08:00 to 18:00 Mon-Fri and 9:00 to 17:00 Sat

By post:

Our Address :

Embu town off mama ngina street,
Nairobi,
Kenya. 

When do I receive a refund?

You can directly visit our store/office to return the product.

Alternatively, you can place a return request online from My Account section. Our courier partner will pick up the product from you within 3 days and shall process the refund once we receive the product in our warehouse. The pickup to refund processing takes around 15 days. We will also send a confirmation email to you on refund processing

My order is damaged. What should I do?

Please contact our Customer Services team so we can advise you on the next step to take.

For overseas sales contact customer service :  frikadesigns@gmail.com